What are my options for seeking permission to travel on a closed road?
- Email or Dial-In Phone system
The driver applies and is approved to receive email alerts and access to the dial-in phone system for WYDOT Authorized Travel (WAT) events and has received permission to travel for the current closure event. For more information and to apply, go to Details.
- In-person method
The driver is given permission to proceed by Wyoming Highway Patrol (WHP) or WYDOT maintenance employee posted at the road closure location. As these locations are unattended most of the time, this method is not reliable because there may not be personnel present to authorize travel. The driver need not be part of the WAT program.
I am at a closure point but I am not a member of the Email/Dial-In program and there is no WYDOT/WHP personnel present, how can I get permission to travel?
Contact WYDOT's Public Affairs office at (307) 777-4375 during normal business hours to see if permission may be granted.
I lost my username and/or password, what do I do to get a new one?
Your username is always the email address that was used to create the WYDOT Authorized Travel online account. If you lose your password, please go to the main WYDOT Authorized Travel login page (Login
) and click on the "Forgot Your Password?" button. You will be prompted to enter your email address that was used to create the WYDOT Authorized Travel online account. You will receive a message with a link where you can reset your password.
When I try to create a new account, it says there is already an existing account with my email.
Applicants are not allowed to share an account with anyone (including spouses). This program is designed for individuals only. If you currently do not have an email account you must create one (Google, Yahoo, and Hotmail are all free) and then apply for the WYDOT Authorized Travel notification system. If you get this error and are not trying to share an account, email WYDOT at email@example.com
. We will look into the error and fix your account so that you can apply.
When filling out the application, I am not able to submit because some of my fields are pink instead of green, even though the information is correct.
If you are getting this problem, try using a different browser (e.g. Google Chrome, Microsoft Internet Explorer, Mozilla Firefox). Some versions of some browsers work better than others. If you continue to have problems, please email us at firstname.lastname@example.org
I have already submitted my application but need to change something. What is the process for this?
If you want to edit your email address, you must email us at email@example.com
. If you would like to add another road segment to your application, edit vehicle information or justification to travel, log in through the WAT main page at Login
and unlock your application to make the necessary adjustments.
I would like permission to travel on all routes in the State. Is this possible?
The WYDOT Authorized Travel program is intended to allow travelers to reach their homes, primary places of employment, doctors, livestock, etc. Approval may be granted on primary and secondary routes. This system is not designed to accommodate the traveling salesperson or the route-driver on their daily travel regime around the state.
Do I need to reapply for the WYDOT Authorized Travel program every year?
Yes. The annual renewal is done to ensure WYDOT has current information regarding the driver, their residence and their vehicle(s). Once all the required information has been completed, applications can be resubmitted for consideration for the upcoming winter travel season.
Am I approved to travel during all road closure events?
No. Approval to receive notifications for WYDOT Authorized Travel events DOES NOT constitute permission to travel during every road closure. A road is considered closed to all travelers unless drivers receive a notification that WYDOT has authorized travel. The authorization notification will contain the route, area where authorized travel is allowed and the date/time the alert was sent. Authorizations for travel will occur on an event-by-event basis and they are valid only for the specific road section(s) listed in the notification. Subsequent notifications may alter or rescind previous authorizations for that specific roadway during the same storm or event.
How long will it take to review my application?
Each application is reviewed by a Wyoming Highway Patrol (WHP) captain. Depending on how many applicants there are, it could take anywhere between a day and a few weeks for your application to make it through the review process. The busiest times are at the beginning of the WYDOT Authorized Travel season (August 1st) and during/after a major storm. WYDOT/WHP cannot rush applications through the review process.
What are common reasons for rejection from the WYDOT Authorized Travel program?
Common reasons for rejection include, but are not limited to:
- Inadequate information was provided in the "Justifications" section of the application.
- The routes you selected to travel do not relate to the "Justifications" section of the application.
- Applicant works in sales, service, or other employment which requires extensive but not consistent travel and the applicant selects multiple routes for approval. This system is not designed to accommodate the traveling salesperson or the route-driver on their daily travel regime around the state.
- The justification to travel appears to be a matter of convenience and not necessity.
- The applicant is a Wyoming resident with a vehicle registered in a state other than Wyoming and does not meet the exceptions detailed in Wyoming Statutes 31-2-201 and 31-2-224 (i.e. student, military, etc.).
Why was not there a WYDOT Authorized Travel event during a recent closure?
As noted in the application process, there will be closures that happen in which authorized travel is not allowed. The discretion as to whether or not the roads are safe is left up to WYDOT maintenance and Wyoming Highway Patrol (WHP) personnel. They are the eyes on the road that approve authorized travel for each event. Only if the road is deemed safe to travel by WYDOT maintenance and/or WHP personnel will they approve an authorized travel event.
There are sometimes closure activities that happen on the road that prevent travel as well. For example, during closures, WYDOT maintenance and WHP personnel are often plowing against the flow of traffic, attending to crashes with heavy machinery that is sitting on the road, or doing other maintenance activities that block the flow of travel. The web cameras provide information at only one location on the roadway; just because it looks good at that location does not mean that travel authorization is warranted along the entire segment.
I am not receiving text messages for WYDOT Authorized Travel notifications and would like to get them.
Text messages will no longer be an option for WAT subscribers because WYDOT has received several reports that text messages were not being delivered. When WYDOT sends out text notifications, cell phone companies have the option to deliver the messages to customers' handsets or hold the messages temporarily or indefinitely. Last year, cell phone companies, at times, opted to hold text notifications to WAT subscribers indefinitely. It can be a safety hazard if a WAT bulletin is issued, then rescinded and a driver mistakenly travels on an unsafe road. If a reliable method is developed to ensure message delivery, WYDOT will reinstate text message notifications.
I am only interested in traveling a small section of the road I am signed up for, but I keep getting information about the entire segment.
Our system composes messages based on major landmarks, which are usually towns or major junctions (e.g. Junction of US 287 and WY 28). Therefore, you will always receive messages about the entire segment. If you receive a message that does not allow you to reach your destination (e.g. home, work, etc.), then you are not approved to travel during that event.
What do I need in order to pass the road closure gate and travel on closed roads?
You must carry proof that you are part of the WYDOT Authorized Travel notification system and that you received a notification to travel on that segment of road during that particular event. You must either print off the email message which authorized travel or be able to relay the spoken authorization code from the dial-in system message. Providing these will help Wyoming Highway Patrol know you are allowed to be on the road.
How does WYDOT/Wyoming Highway Patrol (WHP) decide to authorize a WYDOT Authorized Travel event?
The safety of the traveling public is a top priority for WYDOT/WHP. Therefore, when WYDOT/WHP are performing their closure duties, they will assess how dangerous for travel is the road segment that is closed. Sometimes WYDOT/WHP are performing duties (e.g. clearing crashes, plowing, etc.) which are not conducive for travel on the road. In this event travel will not be authorized.
The messages that authorize travel come quite a while after the road is closed, why is this?
In order to ensure the safety of the traveling public, WYDOT first completes all duties associated with the closure event. Only when these duties are complete will WYDOT begin the process to determine if WAT should be allowed and, if so, send notifications. There will always be a delay between the closure information being posted on WYDOT's information systems (website, text/email, 511 phone system) and the authorization to travel notification.
How can I verify what I am subscribed for?
You can verify your subscriptions by going to www.wyoroad.info
and clicking on the link next to the red envelope that reads "Receive Email/Text Updates". Log in with your email or cell phone number, and at the top of the home page, there is a link that reads "Subscriber Preferences". Clicking this link will bring you to a list with all of your subscriptions. Your WYDOT Authorized Travel subscriptions will be towards the bottom.